Formulaire d'autorisation de retour EN

Procedure for Returning Goods

  1. Complete a return authorization form.
  2. No merchandise may be returned without authorization from us. You must therefore wait for the return authorization # before sending, otherwise, the authorization and/or credit application may be denied.
  3. You must attach the form completely filled in and returned the unit with the authorization number that we give you on the form before sending.
  4. The equipment must be returned within 10 days of the date of approval unless otherwise noted from Customer Service Department of Multi Distribution.
  5. It is your responsibility that the unit is packaged, assembled and mounted on a wooden pallet safely. Also make sure that the webbing will not damage the unit during transport.
  6. After received the authorization for the return of merchandise, no additions will be accepted. It will need a new request for any additions.
  7. If a part is missing in a product, only the part will be replaced.
  8. Returns of goods other than those resulting from a shipping error or a case of a warranty will be credited to the purchase price Multi Distribution least 15% for handling charges and restocking and provided that the good is resalable.
  9. No material will be accepted when it was used or damaged by the customer or by public transportation or when an item is discontinued and at the sole discretion of Multi Distribution.
  10. No returns will be allowed on orders with special agreement unless authorized.
  11. If the customer is shipping the merchandise transport, it must pay for it.

** Subject to change without notice.